Earner & Marketplace Operations Lead - Groceries & Retail CASA
Job Description
**About the Role:**
We are looking for a high-impact Earner & Marketplace Operations Lead to join our rapidly growing Grocery & Retail team in the Central America, South America & Caribbean region. This is a strategic leadership role responsible for driving the operational excellence in a marketplace with several use cases live, where earners play a dual role — both picking and delivering orders — making the model distinct from the food delivery business.
You’ll lead a team focused on improving the operational KPIs of everything related to supply dynamics and quality, all with the goal of building a best-in-class operational engine that fuels business expansion and delivers great experiences across the board.
## What You’ll Do
- Supply Dynamics and Quality: Develop strategies to attract, onboard, and retain high-quality earners in a dual-role environment. Your work will ensure we have the right supply in the right places to meet demand reliably and sustainably. Oversee performance across multiple grocery and retail verticals, ensuring pricing and incentives are optimized, and surfacing insights that lead to more efficient marketplace operations. Champion the earner journey — from onboarding to day-to-day operations — by improving communications, engagement and support. Ensure our earners are empowered to provide excellent service at every touchpoint.
- Lead Operational Strategy & Execution: Own and drive the operational roadmap for the GR Earner and Marketplace teams across the different markets. Mentor and grow a team of operations professionals by promoting a strong culture of ownership, innovation, and continuous improvement.
- Build and Scale Processes: Set goals, define key initiatives, and lead the execution of cross-functional projects focused on growth, quality, and efficiency.Identify and prioritize operational opportunities. Design, test, and scale processes that elevate operational performance. Collaborate closely with regional ops, product, and analytics teams to build solutions that are data-driven and scalable.
**What You’ll Need**
- English and Spanish professional proficiency
- 5+ years of experience in business consulting, investment banking or other hyper-growth startups is preferred
- Critical thinking and analytical rigour, as you will be dealing with data (reports, experiments, pricing models) and scaling processes.
- Experience with data-based decision-making - exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.
- Strong Excel skills, other database experience helpful. Comfortable learning and using new software tools (e.g SQL)
- Previous experiences that prove your sense of ownership, a getting-things-done approach, and the ability to go from high-level business strategy to tactical execution several times during a regular week.
- Proven experience working into multidisciplinary teams and leading other team members to achieve excellent results.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).