Job Description
Inside Sales Enablement & Operations Sr Manager
Sao Paulo - Brazil
Customer Experience
Regular
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About the company
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
About the team/role
The Senior Manager of Inside Sales Enablement & Operations will lead the strategic design, continuous improvement, and operational support functions that power our inside sales teams. This role is responsible for building and managing the foundational enablers that drive sales performance, including CRM and tools, lead preparation and segmentation, quality assurance, training, and process innovation. Working closely with the Senior Manager of Inside Sales Execution, this leader ensures the inside sales machine operates at maximum efficiency and effectiveness.
In this role, you'll be...
Own the implementation, configuration, and continuous improvement of CRM and engagement tools.
Partner with data and product teams to ensure proper integration and data integrity across platforms.
Develop dashboards and operational visibility tools to track sales team effectiveness.
Oversee the end-to-end lead preparation process, including segmentation, enrichment, scoring, and routing.
Develop and manage a quality control program, including call and message audits.
Implement QA scorecards and processes to ensure alignment with brand and compliance standards.
Own the training roadmap for inside sales, including onboarding, upskilling, and refreshers.
Collaborate with stakeholders to ensure training programs align with business objectives.
Monitor the effectiveness of training through performance KPIs and feedback loops.
Lead the continuous improvement of sales workflows, messaging scripts, and outreach frameworks.
Facilitate pilot programs and A/B testing in partnership with execution teams.
Contribute to strategic planning, OKRs, and roadmap development.
We're eager to be in touch because you have...
Bachelor’s degree in Business, Marketing, Operations, or related field;
6+ years of experience in sales operations, enablement, or CRM project management, including at least 2+ years leading teams;
Deep understanding of inside sales workflows, tools, and analytics;
Experience managing cross-functional initiatives and implementing scalable systems;
Strong leadership, communication, and change management skills;
Experience with CRM systems (e.g., Salesforce, HubSpot) and sales enablement platforms;
Background in training design, quality control, or process engineering;
Familiarity with data analysis and performance reporting tools.
You'll love working at DiDi because...
We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
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