Senior Risk Manager, Trustworthy Shopping Experience
Job Description
We are looking for a talented Senior Risk Manager to support rapidly growing and evolving Amazon Haul businesses. The Senior Risk Manager is responsible for ensuring CN sellers who operate their business at Amazon Haul to meet all product quality and relevant product safety & compliance regulatory at destination country stores.
As a Senior Risk Manager, you will collaborate with Amazon’s stakeholder teams including CN Global selling, Haul Fulfillment Center Operations, WW destination product safety and compliance team, Legal, and Technology teams. You will actively seek cooperation from not only internal functions but also external parties to assess risks of high-risk products, supporting Haul business expansion. The role must ensure all products in Amazon Haul meet Amazon's compliance and quality policies. The role is responsible for understanding Amazon policies and guidelines as well as the legal requirements that applies to the product Amazon offers for sale.
Key job responsibilities
・Work with WW & International TSE team to build solutions for Haul sellers to meet destination country store regulatory requirements for all Amazon Haul store.
・Lead efforts to review and update validation processes for all newly onboarded products that are highly regulated.
・Drive solutions of Product Safety and Quality issues raised by customer complaints/customer review comments, internal follow-up actions.
・Design, implement, and maintain Product Safety and Quality processes that interface with Fulfillment Operation teams and carriers and use classification and restriction databases.
・Help optimize Fulfillment Center processes to enhance competitive advantages and customer experience. Leverage resources available and work effectively across functions Amazon business grows.
About the team
The Trustworthy Shopping Experience Asia Global Selling (TSE AGS) team strives to ensure the long-term success of AGS Sellers on Amazon by facilitating global business scaling. Our mission includes safeguarding customer satisfaction by verifying the authenticity and quality of products on the platform. We prioritize upstream product compliance and safety, informing sellers about relevant laws and regulations during onboarding. Additionally, we work to enhance customer experience by addressing safety, quality, and order defects. Collaborating with business and partner teams, we develop CN-first solutions applicable globally. We also engage with regulators, law enforcement, and consumer forums to communicate Amazon's commitment to a superior experience for both sellers and customers.
Basic Qualifications
- Bachelor’s Degree in business, operations, regulatory, risk management or related field.
- 5+ years in program management, business development, or consulting.
- Strong written and verbal communication (both English and Mandarin).
- Excellent communication and coordination skills, with the ability to collaborate effectively with multiple stakeholders.
- Strong project management skills, capable of handling multiple tasks simultaneously.
- Demonstrate passion for problem solving and building innovative solutions
- Experience applying analytical skills to solve problems and creating data-driven solutions
- Comfortable making quick, calculated decisions in a fast-paced environment
- Thrives in ambiguous environments with minimal direction
- Strong self-starter who can define their own scope and metrics
- Natural curiosity and ability to become a compliance/regulatory SME
Preferred Qualifications
- Experience in policy development and implementation
- 4+ years of experience in compliance, legal, governance, audit, risk/loss prevention, or equivalent experience, especially on EU regulatory requirements
- Professional auditing qualification, or similar risk or compliance credentials
- 3 year of experience in Product quality standards & Infringement and restricted products
- Experience with SQL and Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.