Job Description
Training Specialist
Sao Paulo - Brazil
Customer Experience
Regular
Apply now
About the company
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
About the team/role
The Training Specialist for SDR Enablement is responsible for designing, delivering, and continuously improving training programs that equip Sales Development Representatives (SDRs) with the skills, knowledge, and tools needed to succeed. This role plays a critical part in onboarding new hires, supporting continuous learning, and embedding best practices across the SDR team. The ideal candidate is passionate about coaching, learning design, and sales excellence.
In this role, you'll be...
SDR Onboarding & Ramp-Up
Facilitate new hire onboarding sessions covering company, tools, pitch, and processes.
Create structured learning paths to reduce time-to-productivity.
Monitor ramp-up progress and intervene with coaching when needed.
Ongoing Training & Skill Development
Design and deliver refresher training on messaging, objection handling, tools, and campaigns.
Create micro-learning modules, role-play scenarios, and sales simulations.
Evaluate skill gaps and recommend targeted training interventions.
Content Development & Maintenance
Develop and maintain training materials including decks, handbooks, videos, and checklists.
Ensure training documentation is up to date and aligned with current processes.
Collaborate with Sales Ops, Product, and Marketing to integrate updates into enablement content.
Performance Coaching & Feedback Loops
Partner with QA and team leads to identify coaching opportunities based on performance data.
Deliver 1:1 or group coaching sessions focused on improvement areas.
Track training impact on KPIs such as call quality, productivity, and conversion.
Program Evaluation & Reporting
Collect and analyze feedback from trainees to improve future sessions.
Maintain records of participation, certification, and performance impact.
Present enablement metrics to the SDR Enablement Manager.
Key Deliverables:
SDR onboarding program and documentation
Monthly training calendar and attendance reports
Training effectiveness dashboards and feedback summaries
Playbooks, templates, and enablement content library
We're eager to be in touch because you have...
Key Attributes We Value:
High resilience and emotional intelligence; able to handle rejection without losing momentum
Strong listening skills and curiosity
Enthusiastic and high-energy communication style
Team player who thrives in collaborative and fast-paced environments
Qualifications:
2+ years of experience in training, enablement, or SDR/inside sales coaching
Strong facilitation, presentation, and instructional design skills
Experience with LMS platforms and sales tools (e.g., CRM, dialers, sales engagement software)
Strong interpersonal and communication skills
Preferred Skills:
Certification in training, coaching, or instructional design
Background in adult learning or performance consulting
Experience in fast-paced inside sales environments
Competencies:
Facilitation & Coaching
Content Design & Delivery
Analytical Thinking
Sales Acumen
Communication & Collaboration
What we really want to see in you:
Strategic thinking with the ability to also go deep on the details and analysis. Hands on execution and continuous improvement mindset.
Data, data and more data! - Come with examples and show us with hard driven facts what you have accomplished in the past.
Must be customer-centric and can develop creative solutions to various complex problems.
Ownership and end to end accountability, with a protagonist attitude
Clear examples in management roles where YOU drove change, innovated and motivated your team.
We need team players, not solo artists. Tell us about your team's accomplishments!
You'll love working at DiDi because...
We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
Share with
Apply now